Return and Refund Policy

Thank you for shopping with Mishara, where every piece of jewelry is designed with love, care, and attention to detail. We are committed to ensuring a delightful shopping experience and complete customer satisfaction.

1. Returns – Not Accepted

Please note that we do not accept any returns once a product has been delivered.

All items purchased from Mishara are final sale. This policy is in place due to the delicate nature of our jewelry and for hygiene and safety reasons, as many of our pieces are worn close to the skin.

We kindly ask our customers to read the product descriptions thoroughly and refer to the sizing and material details before placing an order. You may also contact our team with any questions prior to purchasing – we’re here to help!

2. Damaged or Defective Items

While we strive to ensure that every product is carefully packaged and shipped in perfect condition, we understand that issues may occasionally arise during transit.

If you receive an item that is:

  • Damaged,

  • Defective, or

  • Not what you ordered,

please reach out to us within 48 hours of receiving your order.

To file a claim, email us at [misharajewels@gmail.com] with:

  • Your order number,

  • A brief description of the issue,

  • Clear photos showing the damage or defect, and

  • A mandatory unboxing video from the time the package is opened (this is required for all refund/replacement requests).

Once verified, we will offer you the following options (based on the situation and stock availability):

  • A free replacement of the same item.

  • A store credit valid for future purchases.

  • In rare approved cases, a full refund.

Please note: Items claimed without valid proof (including the unboxing video) will not be eligible for return, replacement, or refund.

3. Items Not Eligible for Refund or Replacement

The following are not eligible for refund, exchange, or replacement:

  • Products damaged due to mishandling or wear & tear after delivery.

  • Items without the original packaging.

  • Any issues reported after 48 hours of delivery.

  • Orders made with incorrect address or contact details provided by the customer.

4. Custom & Personalized Orders

Custom or personalized pieces (e.g., engraved, made-to-order, or limited editions) are non-refundable and non-exchangeable under any circumstance unless they arrive damaged or incorrect.

 

5. Contact Us

We value your trust in Mishara. For any order-related concerns or assistance, please contact us at:

Email: [misharajewels@gmail.com]
Phone: [+91-8690918035]

Website:[www.misharajewels.com]